Terms of Service

These Terms of Service ("Terms") govern your use of the uPhone native mobile application, website and eSIM services operated by Targa Limited (Company number: 1412942; Business registration number: 51710016), Flat/Room B8, 5/F, Cheung Wei Industrial Building, No. 42 Lee Chung Street, Chai Wan, Hong Kong. By placing an order or creating an account, you agree to these Terms.

1. The Service

uPhone is an eSIM marketplace that allows you to purchase mobile data plans for travel. After purchase, you receive a QR code by email to install the eSIM on your compatible, unlocked device.

2. Eligibility

You must be at least 18 years old and capable of entering into a binding contract. By using uPhone, you confirm that you meet these requirements.

3. Orders and Payment

• Orders are confirmed by email once payment is successfully processed.
• Prices are displayed in your selected currency and include all applicable fees.
• Payment is processed by Stripe. We do not store your card details.
• We reserve the right to cancel orders suspected of fraud.

Account balance restriction

Balance loaded or earned on the uPhone website may be used only to fund eligible eSIM mobile-data service that is consumed outside the app. Account balance cannot purchase or unlock Gold, Test Flight, memberships, subscriptions, app features, digital content, virtual items, or any other in-app functionality. Membership checkout is a separate card payment completed on the uPhone website and processed by Stripe.

Test Flight Free-Trial Terms: 1-Day and 3-Day Offers

uPhone Test Flight may be offered with either a 1-day free trial or a 3-day free trial. The standard public offer is the 1-day trial. A 3-day trial applies only when an eligible campaign or affiliate landing page clearly displays that duration. The duration shown on the landing page and recorded when you enrol is the duration that applies to your membership.

• Your applicable trial period begins when your Test Flight membership is created. The expiry date and time displayed in your dashboard control.
• We may place a temporary card-verification authorization in the price and currency shown at checkout: US$1, €1, £1, or S$1. This is not a fee and is reversed immediately, although your bank may take several business days to remove the pending hold.
• You may claim one eligible promotional eSIM during your trial, subject to successful card verification, plan availability, device compatibility, and the one-time-use restriction.
• If you cancel before the applicable 1-day or 3-day trial ends, no membership fee is charged and the promotional eSIM is deactivated.
• If you do not cancel before the displayed trial expiry, your membership automatically continues at the price and currency shown at checkout: US$9.99, €9.99, £9.99, or S$9.99 per month. Each successful monthly payment is added to your account as credit valid for 30 days.
• You may cancel from your dashboard under Settings → Membership. Each customer may receive only one Test Flight free trial and one promotional trial eSIM, regardless of trial duration or campaign.

4. eSIM Delivery and Activation

• QR codes are delivered to your email address immediately after purchase.
• It is your responsibility to ensure your device is eSIM-compatible and carrier-unlocked.
• Plans activate when you first connect to the destination network. Validity begins at activation.
• Plans are non-transferable between devices once installed.

5. Refunds and Cancellations

Our refund policy is available at uphone.com/refund-policy. In summary:

• Full refunds are available within 30 days only when the QR code has not been scanned and the eSIM has not been installed or activated.
• Device incompatibility or carrier locking must be reported before scanning or attempting to install the eSIM.
• Once an eSIM is installed or activated, it is non-refundable, even if no data was used or a connection issue occurs.

6. Acceptable Use

You agree not to:

• Resell, share, or transfer eSIM plans
• Use the service for illegal activities
• Attempt to reverse-engineer or interfere with our systems
• Provide false information during registration or checkout

7. Account Closure

You may delete your account in the mobile app under Settings → Delete Account. Account deletion disables access immediately and stops active memberships from renewing. It does not cancel, refund, or extend an eSIM plan already delivered, and it does not create a refund right beyond our Refund Policy. We may retain transaction, tax, dispute, fraud-prevention, and other records where required by law or reasonably necessary to protect the service and its users, as described in our Privacy Policy.

8. Intellectual Property

All content on uPhone — including text, logos, graphics, and code — is the property of uPhone or its licensors and may not be reproduced without permission.

9. Limitation of Liability

uPhone is not liable for: network outages outside our control; loss of data; indirect or consequential damages; or any damages exceeding the amount paid for the relevant order.

10. Changes to Terms

We may revise these Terms at any time. Updated Terms will be posted on this page with a new "Last updated" date. Continued use of the service constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of Singapore. Disputes shall be resolved in the courts of Singapore.

12. Contact

Questions? Email [email protected].