Can I get a refund on my eSIM?

A full refund is available within 30 days only if the QR code has not been scanned and the eSIM has not been installed or activated. Once installed or activated, it is non-refundable, even if no data was used. Submit a support request with your order number.

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More Orders & Support questions

How do I receive my eSIM after purchasing? How long does it take to get my eSIM? What if my eSIM is not working? Can I transfer my eSIM to another phone? How do I activate my eSIM? What payment methods do you accept? Is it safe to buy an eSIM online from uPhone? Can I share my eSIM data with other people? How do I contact uPhone customer support? What do I do if I lose my phone abroad? Can I use my eSIM as soon as I land?

Related topics

How do I install an eSIM on my phone? What is the difference between an eSIM and a physical SIM? Can I use an eSIM and my physical SIM at the same time? Are there any hidden fees or roaming charges? Will my eSIM work on 5G? When does my eSIM validity period start?

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